Privacy Policy
Last Updated: June 23, 2025
This Privacy Policy ("Policy") describes how Badgerauth Private Limited, operating under the brand Healflow ("Healflow", "Company", "we", "our", or "us"), collects, uses, shares, and protects personal information through our website and services (together, "Healflow Services").
We respect your privacy and are committed to protecting your personal and health-related data in compliance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and any other relevant regulations.
Your Consent to This Privacy Policy
Please read this Policy carefully. By accessing or using Healflow Services, you agree to the collection and use of your personal information in accordance with this Policy. If you do not agree, please do not use Healflow Services. This Policy may change from time to time, and your continued use of the services after any revisions will be deemed as acceptance of those changes. We encourage you to periodically review this Policy for updates.
Terms of Use
This Policy is incorporated by reference into our Terms of Use, and should be read alongside them.
Why We Collect Your Information
Healflow collects and processes personal and health-related data to provide and improve mental health and wellness services. Information collected may be shared, with your consent, with your therapist or other authorized healthcare professionals involved in your care.
Information We Collect
We collect the following types of information through Healflow Services:
Personal Information
Information that can be used to identify you directly or indirectly, including:
Name
Email address
Phone number
Age or date of birth
Gender
Login credentials
Device information
Location (with permission)
Health-Related Information
Information related to your mental or physical health, including:
Symptoms
Treatment responses
Session notes (provided by your healthcare provider)
Audio transcripts (if transcription is enabled by your provider)
Feedback or forms completed by you
We collect this information:
When you register or use our services
Through communication with you (email, calls, text, chat)
From your healthcare provider or therapist
Automatically via technology (e.g., cookies, analytics tools)
Session Transcription & Telehealth
If enabled by your provider, session audio may be transcribed to assist with documentation. Audio is processed in real time and not stored. Video and audio calls are not recorded or stored by Healflow.
Aggregated and De-Identified Data
We may use aggregated or de-identified data for research, analytics, or business purposes. This data cannot identify you and is not treated as personal information under applicable laws.
How We Use Your Information
We use your information only to the extent necessary for:
Delivering Healflow Services
Facilitating communication with you and your provider
Personalizing your experience
Improving our products and features
Complying with legal and regulatory obligations
Preventing misuse or fraud
Internal research and service improvement
We will only use or share your personal or health data as required to fulfill our service obligations, or as required by law.
Sharing Your Information
We do not sell or lease your personal data.
We may share your information:
With your authorized healthcare provider
With third-party service providers under confidentiality and data protection agreements, solely to perform services on our behalf (e.g., analytics, hosting, security)
In response to legal obligations, government requests, or law enforcement, if legally required
To protect the rights, safety, or property of Healflow or its users
In case of a business transfer (e.g., merger, acquisition)
Data Security
We use reasonable and appropriate security measures, including encryption, access controls, and secure infrastructure, to protect your data. However, no method of transmission or storage is 100% secure. You share information with us at your own risk.
Data Retention
We retain your data only as long as necessary to fulfill the purposes for which it was collected, or as required under applicable law. Health-related data may be retained based on professional standards or legal requirements.
Access and Correction
You may request access to your personal information or request corrections by contacting us at gautam@healflow.in. We may decline requests that are unlawful, unfounded, or impact other individuals’ rights.
Your Rights Under Indian Law
Depending on applicable data protection laws, you may have the right to:
Access your personal data
Correct or update inaccurate data
Withdraw consent for data processing
Request data portability
Request deletion of your data, subject to legal requirements
To exercise any of these rights, please contact us at gautam@healflow.in.
Cookies and Tracking Technologies
Healflow may use cookies and similar technologies to:
Improve your experience
Analyze service usage
Enhance security
You can manage cookie preferences through your browser settings.
Children’s Privacy
Healflow Services are not directed to or intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child without verified parental consent, we will delete it immediately.
International Visitors
Healflow is intended for use in India. If you access our services from outside India, you do so at your own initiative and consent to transferring your data to India, where data protection laws may differ from those of your country.
Change of Ownership
If Healflow (Badgerauth Private Limited) undergoes a change in ownership (e.g., acquisition, merger), your information may be transferred to the new entity. Any such transfer will remain subject to this Policy.
Changes to this Policy
We may update this Policy from time to time. Any material changes will be communicated via email or a notice on our website. The latest version will always be available on our website, and the effective date will be updated accordingly.
Contact Information
Badgerauth Private Limited
Plot No. 94, N1-CIDCO Sector A
Near St. Xavier’s High School
Sambhajinagar, Maharashtra, India – 431003
